Refunds & Warranty Policy

Our 30-Day Return Promise

You can return unused ICEHORSE snow chains and snow socks within 30 days of delivery for a full refund or exchange. We want you to have the right fit before the snow hits, so we keep returns simple.

The 30 days start on the date your order is marked delivered by the carrier. Returns must be started within that window, and the item must ship back to us within 14 days of approval.

What Can Be Returned

Items are returnable if they have not been driven on and come back complete, clean, and in their original packaging.

Test fitting is fine. Snow chains and snow socks are sized to your exact tire. You may open the package and test-fit the product on a parked vehicle. As long as you have not driven on it, it still counts as unused.

To qualify for a return, your item must:

undefined Not have been driven on, even a short distance

undefined Show no wear, rust, road salt, dirt, or moisture damage

undefined Include every part: chains or socks, tensioners, hooks, tools, gloves, storage bag, and instructions

undefined Be in the original packaging

We cannot accept returns of:

undefined Snow chains or snow socks that have been used on the road, since use causes wear that cannot be checked or resold safely

undefined Items damaged by improper installation, use above the rated speed, or use on bare pavement

undefined Items marked as Final Sale or Clearance

undefined Gift cards

If your item arrives damaged, defective, or wrong, these limits do not apply. See "Damaged, Defective, or Wrong Items" below.

How to Start a Return

1.  Email us at ecommerce@hkmanufacturing.com with your order number and the reason for your return. If you need a different size, tell us your tire size (for example, 225/65R17).

2.  We will reply within 1–2 business days with a Return Authorization (RA) number and return instructions.

3.  Pack the item securely in its original packaging and write your RA number on the outside of the box.

4.  Ship it to the address we provide. Please do not send returns without an RA number, as we may not be able to process them.

Return shipping: You pay return shipping for size changes or change-of-mind returns. We pay return shipping when the item is damaged, defective, or we sent the wrong item. We recommend a trackable shipping service, since we cannot refund items lost in transit back to us.

Original shipping charges are not refundable, unless the return is due to our error.

Refunds

We refund approved returns to your original payment method within 5 business days of receiving and inspecting the item. Your bank may take another 3–10 business days to post the credit. We will email you when your refund is issued.

If a returned item arrives used, incomplete, or damaged after leaving us, we may deny the return or issue a partial refund. In that case we will contact you first and can ship the item back to you at your cost.

Exchanges

The fastest way to get a different size is to return the original item and place a new order. If you would rather we swap it, email us and we will hold the new size for you while your return is in transit, subject to stock.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, email ecommerce@hkmanufacturing.com within 7 days of delivery. Include your order number and photos of the item and packaging. We will send a free replacement or a full refund, including shipping, and cover the return label.

If a product fails because of a manufacturing defect after you start using it, contact us. We review these claims case by case. Normal wear from driving, such as worn links or worn fabric, is not a defect.

Safety note: Always follow the installation and speed instructions included with your product. Never drive on damaged chains or socks.

Contact Us

Questions about a return or about sizing? We are happy to help you find the right fit before you buy.

undefined Email: ecommerce@hkmanufacturing.com

undefined Phone: 833-359-9476

undefined Hours: Monday–Friday, 9:00 AM–5:00 PM CST

ICEHORSE may update this policy from time to time. The version posted on this page at the time of your purchase applies to your order.